Ordering

At the Dorset Meat Company, not only do we want you to have the very best grass-fed and free-range meat, cheese, deli items and sustainable fresh fish, we also want you to enjoy the customer experience.

Is there a minimum order value?

Yes. £30.00

When is the order deadline?

We deliver across mainland UK every Tuesday, Wednesday, Thursday, Friday and Saturday.

Our fresh, sustainable fish is not available for delivery on any Tuesday. 

This is because at the beginning of each week, our fresh, sustainable fish that is landed at South Coast fishing ports on Mondays does not allow us to pack your order on a Monday for next day delivery on Tuesday. 

Therefore, the first available delivery day each week for a sustainable, fresh fish order is a Wednesday, and then every Thursday, Friday and Saturday.  

We need you to place your order with us up to 2 days before it is scheduled for delivery.

We’ve put together a little table that sets out our order deadlines. You can of course order as far ahead as you may wish by selecting any future delivery date to suit you.

Your order will be despatched for next day delivery.

You can select next day delivery before 12.00 a.m. at checkout.

If you have any questions about ordering, just call us on 01747 811077 or email info@thedorsetmeatcompany.co.uk and we will be only too pleased to help.

Once you have placed your order, you will receive an order confirmation from The Dorset Meat Company by email.

On the day prior to your delivery day, you will receive a text or email notification confirming that your order has been despatched, together with a shipment (consignment) number.

On the morning of your delivery day, you will receive an estimated time of delivery (giving you a 1 hour delivery time slot) by text or email which you will be able to track using your shipment (consignment) number. This is a 14 digit number starting with 418275.

You can get an update on your delivery time by simply going to the DHL website at www.track.dhlparcel.co.uk and entering your shipment (consignment) number.

In the event that your delivery is delayed, you will receive an update notification by text or email.

Once delivery has been made, you will receive confirmation by text or email.

Your delivery will be made in a chilled insulated box containing frozen ice packs which will remain chilled for over 48 hours from the time of despatch .

We would advise that you refrigerate all meat products upon receipt of your delivery.

We would recommend that our fresh, sustainable fish is best eaten on the same day as delivery or within 3 days if stored properly in a fully functioning domestic fridge. To freeze, put the fish into the freezer upon delivery and eat within 3 months. Do not re-freeze after defrosting.

Can I place an order for both grass fed meat and fresh, sustainable fish?

Yes you can.

Is there a minimum order amount for sustainable fish.

No. You can just simply add one item of fish to your order.

If I place an order for both grass fed meat and fresh, sustainable fish, will they be packed in the same box?

Yes.

If I want to add sustainable fish as part of my overall order, when will it be delivered?

Fish is not available for delivery on Tuesdays.

You can add sustainable fish to your order for delivery on Wednesday, Thursday, Friday and Saturday.

Can I order fresh, sustainable fish for delivery on a Saturday?

Yes you can.     

Is your fish fresh or frozen?

Fresh, not previously frozen. 

Why do you have a 2 day order deadline?

As we source our meat from small local farms, we need to give them and our team of butchers a sensible amount of time to get your order prepared. This allows them to plan and the dry-ageing and hanging process to run its proper course.

Do you offer a recurring order service?

Yes, we do. Have a look at the questions we have set out below or simply go to our Subscription page and its all there for you.

Can I build my own subscription box or do I have to order one of your set, seasonal boxes?

Either.

You can either build your own box with all your own choices from our range of meat, cheese and deli items or choose one of our set, seasonal boxes.

Can I add or delete items to my regular subscription box myself when I wish to?

 Yes.

 Is there a minimum order value for recurring subscription orders?

 Yes, £30.00.

Can I order a few fish items to add to my meat order?

Yes you can.

 How regularly will my subscription order be delivered?

It’s up to  you. You can set the order to arrive either every 1, 2 or 4 weeks on a recurring basis.

Will I be reminded that the delivery is coming so I have time to make any changes?

 Yes, you will receive an email reminder 6 days prior to your scheduled delivery date.

How do I set up my regular subscription order?

 Simply go to ‘Subscription’ and create an account, select the items you wish to receive in your order together with the frequency (every 1, 2, or 4 weeks) and you will be sent your own unique password.  Or you can simply call us on 01747811077.

Can I call you to set up my regular order or do I have to do it online?

 Yes, you can call us on 01747811077 at any time and we will be happy to set it up for you.

 Can I cancel my subscription order whenever I wish?

 Yes, you are not tied-in so you can cancel your order at any time either from your online account or by emailing us at info@thedorsetmeatcompany.co.uk or calling us on 01747811077.

However, we will need 72 hours notice prior to your next delivery date. By cancelling you will automatically cancel your regular payment and you will receive an email confirming this.

Can I pause my subscription order whenever I wish?

Yes, you can pause your order at any time either from your online account or by emailing us at info@thedorsetmeatcompany.co.uk or calling us on 01747811077.

If I pause my subscription order, when can I restart it?

 You can do this in 2 ways.

 Either from your online account when the next available delivery from the date you wish to restart will automatically be chosen for you.

Or

By emailing us at info@thedorsetmeatcompany.co.uk or calling us on 01747811077.

How do I pay?

You can use any type of credit or debit card but not Paypal.

Can I change my delivery address?

Yes, you can.

Can I use a discount code for my subscription?

Yes, simply enter ‘Welcome10’ at checkout and you will receive 10% off your first order.

Can I use your eGift Cards to pay for my subscription order?

Yes, you can.

Will your Refer A Friend offer apply to a subscription order?

 Yes, you will receive 10% off your first order and your friend will receive 10% off their first order.