At the Dorset Meat Company, not only do we want you to have the very best grass-fed and free-range meat, we also want you to enjoy the customer experience.
Is there a minimum order value?
When is the order deadline?
We deliver across mainland UK every Tuesday, Wednesday, Thursday, Friday and Saturday.
We need you to place your order with us up to 2 days before it is scheduled for delivery.
We’ve put together a little table that sets out our order deadlines. You can of course order as far ahead as you may wish by selecting any future delivery date to suit you.
You place your order on:
You will receive your order on:
|Friday||either Tuesday, Wednesday, Thursday, Friday or Saturday.|
|Saturday||either Tuesday, Wednesday, Thursday, Friday or Saturday.|
|Sunday by 10.00 p.m.||either Tuesday, Wednesday, Thursday, Friday or Saturday.|
|Monday by 10.00 p.m.||either Wednesday, Thursday, Friday or Saturday.|
|Tuesday by 10.00 p.m.||Thursday, Friday or Saturday.|
|Wednesday by 10.00 p.m.||either Friday or Saturday.|
Your order will be despatched for next day delivery.
You can select next day delivery before 12.00 a.m. at checkout.
Once you have placed your order, you will receive an order confirmation from The Dorset Meat Company by email.
On the day prior to your delivery day, you will receive a text or email notification confirming that your order has been despatched, together with a shipment (consignment) number.
On the morning of your delivery day, you will receive an estimated time of delivery (giving you a 1 hour delivery time slot) by text or email which you will be able to track using your shipment (consignment) number. This is a 14 digit number starting with 418275.
You can get an update on your delivery time by simply going to the DHL website at www.track.dhlparcel.co.uk and entering your shipment (consignment) number.
In the event that your delivery is delayed, you will receive an update notification by text or email.
Once delivery has been made, you will receive confirmation by text or email.
Your delivery will be made in a chilled insulated box containing frozen ice packs which will remain chilled for over 48 hours from the time of despatch .
We would advise that you refrigerate all meat products upon receipt of your delivery.
Why do you have a 2 day order deadline?
As we source our meat from small local farms, we need to give them and our team of butchers a sensible amount of time to get your order prepared. This allows them to plan and the dry-ageing and hanging process to run its proper course.
Do you offer a recurring order service?
Yes, we do. Have a look at the questions we have set out below or simply go to our Subscription page and its all there for you.
Can I build my own subscription box or do I have to order one of your set, seasonal boxes?
You can either build your own box with all your own choices from our range of meat, cheese and deli items or choose one of our set, seasonal boxes.
Can I add or delete items to my regular subscription box myself when I wish to?
Is there a minimum order value?
How regularly will my subscription order be delivered?
It’s up to you. You can set the order to arrive either every 1, 2 or 4 weeks on a recurring basis.
Will I be reminded that the delivery is coming so I have time to make any changes?
Yes, you will receive an email reminder 6 days prior to your scheduled delivery date.
How do I set up my regular subscription order?
Simply go to ‘Subscription’ and create an account, select the items you wish to receive in your order together with the frequency (every 1, 2, or 4 weeks) and you will be sent your own unique password. Or you can simply call us on 01747811077.
Can I call you to set up my regular order or do I have to do it online?
Yes, you can call us on 01747811077 at any time and we will be happy to set it up for you.
Can I cancel my subscription order whenever I wish?
Yes, you are not tied-in so you can cancel your order at any time either from your online account or by emailing us at firstname.lastname@example.org or calling us on 01747811077.
However, we will need 72 hours notice prior to your next delivery date. By cancelling you will automatically cancel your regular payment and you will receive an email confirming this.
Can I pause my subscription order whenever I wish?
Yes, you can pause your order at any time either from your online account or by emailing us at email@example.com or calling us on 01747811077.
If I pause my subscription order, when can I restart it?
You can do this in 2 ways.
Either from your online account when the next available delivery from the date you wish to restart will automatically be chosen for you.
By emailing us at firstname.lastname@example.org or calling us on 01747811077.
How do I pay?
You can use any type of credit or debit card but not Paypal.
Can I change my delivery address?
Yes, you can.
Can I use a discount code for my subscription?
Yes, simply enter ‘Welcome10’ at checkout and you will receive 10% off your first order.
Can I use your eGift Cards to pay for my subscription order?
Yes, you can.
Will your Refer A Friend offer apply to a subscription order?
Yes, you will receive 10% off your first order and your friend will receive 10% off their first order.