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Grass Fed Meat , Locally Sourced, Free Range, Outdoor Reared
CONTACT US

01747 811077
Email us
Mon to Sat 9am to 5pm

FAQs

Where does your meat come from?

All of our meat comes from 20 small, family run farms based in Dorset and Wiltshire that use traditional methods of animal husbandry in a natural and biodiverse growing environment and allow their animals to grow at a natural pace.

You can read more about our farmers here.

Is your meat grass-fed and free-range and what do your animals eat?

Yes.

Our cows and sheep enjoy a natural diet of 100%, pure grass and wildflowers, hay and haylage, rich in essential vitamins and minerals.

Our outdoor reared, free-range pigs eat natural and homegrown cereals, vegetables, brassicas, roots and shrubs.

Our free-range chickens are fed on homegrown cereals, shrubs, insects and grass.

Our wild game eat a natural and varied diet of grass, cereals, insects and berries.

When you say ethically reared, what do you actually mean?

We only work with farmers who prioritise animal welfare and who use traditional, free-range farming methods, allowing their animals to live in outdoor conditions enjoying a natural diet untainted by growth promoters and chemicals.

Is your meat organic?

No.

Our 100% grass-fed meat is sourced from small-scale, local farms and has been produced ethically, compassionately and in harmony with nature.

The Soil Association (who are the principal certifying body for organic meat in the UK) only require organic cattle to be 60% grass-fed and 40% from processed grains. Our cattle are only fed 100% grass throughout their lives which is healthier for the animals, and for us.

Our farmers have not applied for organic certification as they don’t need to. We believe that the organic label does not go as far as it could, and that our meat is equally as good as that with the organic tag.

Is your meat Halal?

None of our meat is finished following Halal processes.

Do you have your own abattoir?

No.

We use small, farm-scale, local abattoirs that are within a very short distance to us thereby reducing travelling time.

DELIVERIES

How much is the delivery charge?

For orders between £30.00 and £75.00, it’s £4.95.

For orders above £75.00, delivery is free(excluding Saturday delivery).

What days do you deliver on? 

We deliver across mainland UK every Tuesday, Wednesday, Thursday and Friday and Saturday.

We need you to place your order with us 2 days before it is scheduled for delivery.

We’ve put together a little table that sets out our order deadlines. You can of course order as far ahead as you may wish by selecting any future delivery date to suit you.

What time will my order arrive?

We work with DHL who will deliver your order to you up to 8.00p.m (or later) on your delivery day.

You will receive a text and email notification on your delivery day giving you a 1 hour delivery time slot. This will also include a tracking number (consignment number) for convenience. You can get an update on your delivery time by simply going to track.dhlparcel.co.uk and entering your tracking (consignment) number.

Do I have to be at home on the day you deliver?

No.

Just let us know where you want the box left when you place your order. You can do this in the section called “Delivery Instructions”. Somewhere safe would be good, a porch, shed or garage.

If you prefer, we can deliver it to you at work, just let us know.

ORDERING

Do we have to sign up to a regular order?

No.

Your can order as a one-off, or as often as suits you.

Do you offer a recurring order service?

Yes, we do. Simply go to our Subscription page and its all set out there for you.

Is there a minimum order value?

Yes. £30.00

When is the order deadline?

We need you to place your order with us 2 days before it is scheduled for delivery.

Have a look at the table to check your delivery day:

 

You place your order on:
You choose to receive your order on:
Friday Either the following Tuesday, Wednesday, Thursday, Friday or Saturday by 8.00 p.m.
Saturday Either the following Tuesday, Wednesday, Thursday or Friday by 8.00p.m.
Sunday by 10.00 p.m. Either the following Tuesday, Wednesday, Thursday or Friday by 8.00p.m.
Monday by 10.00p.m. The following Thursday or Friday by 8.00 p.m.
Tuesday by 10.00 p.m. The following Friday by 8.00 p.m.
Wednesday Either the following Tuesday, Wednesday, Thursday or Friday by 8.00 p.m.
Thursday Either the following Tuesday, Wednesday, Thursday or Friday by 8.00 p.m.

If you are unsure as to your delivery day, please call us on 01747 811077.

Why do you have a 2 day order deadline?

As we source our meat from small local farms, we need to give them and the butcher a sensible amount of time to get your order prepared. This allows them to plan and the dry-ageing and hanging process to run its proper course.

PACKAGING

What about packaging?

So that your order arrives in tip-top condition, we prepare each order by hand so that it’s fresh, vacuum-pack each item and then pack it in a temperature controlled, fully recyclable chilled liner and double gauge cardboard box in order to ensure that the contents stay chilled for over 48 hours.

We use Recycle-Air chilled liners from our packaging partner Hydropac, a revolutionary recyclable temperature-controlled food packaging system that enables us to send your meat box overnight using the DHL national courier network with complete confidence.

The Recycle-Air system uses recyclable materials with a reflective white LDPE (Low-Density Polyethylene)  layer on both sides and a double layer of bubble insulation sandwiched between the outer layers, giving a real emphasis on insulation and cushioning.

The Recycle-Air system has been tested and validated to ensure it meets current UK legislation.

Climate Chamber testing has proven that the Recycle-Air system will perform on a UK based ‘extreme’ peak summer temperature profile for more than 24hrs and 96hrs during winter testing (held between +2˚c to +8˚).

Do I keep my empty box and ice packs?

Yes.

The ice packs make great bottle coolers!

SUBSCRIPTION

Can I build my own box or do I have to order one of your set, seasonal boxes?

Either.

You can either build your own box with all your own choices from our range of meat, cheese and deli items or choose one of our set, seasonal boxes.

Can I add or delete items to my regular box myself when I wish to?

 Yes.

 Is there a minimum order value?

 Yes, £30.00.

 How regularly will my order be delivered?

It’s up to  you. You can set the order to arrive either every 1, 2 or 4 weeks on a recurring basis.

Will I be reminded that the delivery is coming so I have time to make any changes?

 Yes, you will receive an email reminder 6 days prior to your scheduled delivery date.

How do I set up my regular order?

 Simply go to ‘Subscription’ and create an account, select the items you wish to receive in your order together with the frequency (every 1, 2, or 4 weeks) and you will be sent your own unique password.  Or you can simply call us on 01747811077.

Can I call you to set up my regular order or do I have to do it online?

 Yes, you can call us on 01747811077 at any time and we will be happy to set it up for you.

 Can I cancel my order whenever I wish?

 Yes, you are not tied-in so you can cancel your order at any time either from your online account or by emailing us at info@thedorsetmeatcompany.co.uk or calling us on 01747811077.

However, we will need 72 hours notice prior to your next delivery date. By cancelling you will automatically cancel your regular payment and you will receive an email confirming this.

Can I pause my order whenever I wish?

Yes, you can pause your order at any time either from your online account or by emailing us at info@thedorsetmeatcompany.co.uk or calling us on 01747811077.

If I pause my order, when can I restart it?

 You can do this in 2 ways.

 Either from your online account when the next available delivery from the date you wish to restart will automatically be chosen for you.

Or

By emailing us at info@thedorsetmeatcompany.co.uk or calling us on 01747811077.

How do I pay?

You can use any type of credit or debit card but not Paypal.

Can I change my delivery address?

Yes, you can.

Can I use a discount code for my subscription?

Yes, simply enter ‘Welcome10’ at checkout and you will receive 10% off your first order.

Can I use your eGift Cards to pay for my subscription order?

Yes, you can.

Will your Refer A Friend offer apply to a subscription order?

 Yes, you will receive 10% off your first order and your friend will receive 10% off their first order.

 

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