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Grass Fed Meat , Locally Sourced, Free Range, Outdoor Reared
CONTACT US

01747 811077
Email us
Mon to Fri 9am to 5pm
Sat 9am to 1pm

Frequently Asked Questions

General

Is your meat fresh and can I freeze it?

Where does your meat come from?

Is your meat grass-fed and free-range and what do your animals eat?

When you say ethically reared, what do you actually mean?

Is your meat organic?

Is your meat Halal?

Do you have your own abattoir?

Is your fish fresh and sustainable and where does it come from?

Why do the individual packs say  “North East Atlantic”?

Is your fish fresh or frozen?

If I want to add sustainable fish as part of my overall order, when will it be delivered?

Can I add a single fish item to my meat order? 

Do you offer bespoke butchery and am I able to order an item that is not listed on your website?

Where can I find information about allergens, ingredients and nutritional values? 

How do I know what is contained in your flavoured and cooked products, bacon and sausages?

Where can I find the cooking instructions for your Chef Prepared range, pies etc?

How will my order arrive?

Does your bacon contain nitrates?

Are your products impacted by the Bovaer trial that has been reported in the press?

When can I place my order for Christmas?

How many ribs are there in a Rib of Beef?

What size joint would you advise I buy?

What size chicken would you advise I buy?

I noticed fluid in the vacuum sealed packaging. What should I do?

Ordering

Do we have to sign up to a regular order?

Do you offer a recurring order service?

Is there a minimum order value?

When is the order deadline?

Do you offer gift cards?

I have received a gift card but the code is not working?

I bought a gift card but the recipient has not received it.

Deliveries

How much is the delivery charge?

What days do you deliver on? 

How long will it take for my order to arrive?

Do I have to be at home on the day you deliver?

Which courier company do you use?

How sustainable is DHL?

Where do you deliver to?

Do you deliver outside the UK?

Packaging

What about packaging?

Do I keep my empty box and ice packs?

Can Gel Packs be Recycled? 

Subscription

How do I set up a subscription order?

Am I tied into the subscription? 

Can I add or delete items to my regular box myself when I wish to?

Is there a minimum order value?

Is your meat Halal?

How regularly will my order be delivered?

Will I be reminded that the delivery is coming so I have time to make any changes?

Can I call you to set up my regular order or do I have to do it online?

Can I cancel my order whenever I wish?

Can I pause my order whenever I wish?

If I pause my order, when can I restart it?

Can I change the delivery frequency of my subscription?

How do I pay?

Can I change my delivery address?

Can I use your eGift Cards to pay for my subscription order?

Will your Refer A Friend offer apply to a subscription order?

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